Ian Grant
Phone: (828) 989-6238
Experienced Manager with over a decade of experience leading teams and organizations to meet goals in an efficient and safe manner. Specialization in developing, training and leading teams to exceed deadlines and KPIs. Experience in warehouse operations, purchasing, and inventory management.
If you'd like to know more, connect with me at LinkedIn
https://www.linkedin.com/in/ian-m-grant/
![20230208_161822[725].jpg](https://static.wixstatic.com/media/0e5736_7ba286107b514098b7ed8eef6553c5b2~mv2.jpg/v1/fill/w_480,h_600,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/20230208_161822%5B725%5D.jpg)
PROFESSIONAL EXPERIENCE
SRS Distribution
AAC Building Supplies, Asheville NC
Inside Sales/ Customer Service Representative
-
Utilized extensive product knowledge and customer service skills to exceed over $1 Mil in less than one year of being with the company.
-
Continuously ranked in top 3 for highest margin produced branch wide and #1 ranked in Trex Sales branch wide for 2022
-
Conducted all daily front end A/R and A/P for branch and assisted with invoicing and filing duties
-
Developed vendor relations and utilized purchase strategies to consistently lower cost by 2.5 -5.%
-
Conducted purchasing, receiving, shipping and inventory management of materials
-
Assisted with spot counts and yearly inventory counts of a warehouse over 228,000 sq ft
-
Participated in a large multi branch acquisition aiding in inventory count of 3500+ SKUs, training, and assisted IT staff in setting up new computers
-
Handled customer enquiries and complaints while employing active listening empathy and problem solving to increase customer satisfaction
-
Redesigned and re-organized a showroom (30k sq ft) to allow for better product placement, ease of navigation, and use of educational materials for our customers.
-
Became a Certified Safety Coordinator and facilitated safety meetings.
Jul 2020-Jan 30 2023
R.M. LLC
Commercial Roofing, Fletcher NC
General Manager
-
Conducted management of daily operations and administrative duties
-
Performed as project management of a job site that was over $1mil and numerous under $500k, consistently able to come in under budget and well within time constraints.Efforts led to an almost doubling of net profits within 12 months
-
Developed and managed a streamlined hiring process, policy and procedures, and conducted training of all new hires
-
Performed material take offs and quotes and was responsible for purchasing and delivery of material to job sites.
-
Maintained an accurate inventory of equipment and supplies on hand and analyzed future material needs based on usage history
Feb 2019- Jul 2020
Town of Biltmore Forest Police Department
Public Safety, Biltmore Forest NC
Senior Police Officer
-
Developed Critical Incident Plans and led safety operations and logistics for all major yearly events.Coordinated with multiple stakeholders and agencies to ensure safety of hundreds of attendees
-
Worked with Chief of Police directly to develop policy and procedures.
-
Worked with Chief of Police to lead department to become the first National Missing and Exploited Certified Child Readiness Program Certified Law Enforcement Agency in North Carolina
-
Created numerous training aids, documents and courses and taught them to the entire department as well as conducted training for the public
-
Conducted an extensive inventory of department equipment and vehicles and reported directly to the Chief of Police
May 2016- March 2019
Asheville Police Department
Public Safety, Asheville NC
Senior Police Officer/ South District Shift Leader
-
Received the Medal of Valor for going above and beyond duties to preserve life during a critical incident.
-
Participated in weekly community relations events, programs, and forums in order to build trust and community involvement in the mission goals of the Police Department’s outreach programs.
-
Oversaw the development of new team members ensuring they were adequately performing in a safe and legal manner.
Feb 2012- May 2016
Transylvania County Rescue Squad
Public Safety, Brevard NC
Lieutenant of Medical Division/ Board Member
-
Conducted day to day operations of the medical division.
-
Collaborated with the captain to create policy and procedure relating to a base set of standards for the operation and stocking of departmental medical vehicles
-
Conducted training for new members on introductory medical techniques, proper safety measures and policy and procedure.
-
Collaborated with other board members in the planning of improvements and the budgeting of several hundred thousand dollars in grant and taxpayer money
-
Assumed Incident Command position during several large operations involving more than 20 team members.
Feb 2012- May 2016
EDUCATION
Blue Ridge Community College
Business and Accounting
Flat Rock, NC
2022- Current
Brevard College
Bachelor of Arts in Criminal Justice and minored in Experiential Education
Brevard, NC
2007-2011
Certifications/Pertinent Training
-
Over 525 courses completed during public safety and private sector career.
-
799 hours of combined management training, 1462 hours of leadership & development training, 519 hours of safety training, 114 hours of basic hazmat training, 281 hours of Customer Service training, 137 hours sales training, 93 hours of human resources-based training, 48 hours of combined supply chain management, warehouse management and logistics management training.
-
Specialized training in developing & training teams and process improvement methods (lean Six Sigma, Agility, Kaizen)
-
Safety Coordinator Certification with SRS Distribution
-
OSHA 10- & 30-hour course for Construction
-
Forklift Operator Certification with SRS Distribution
-
Microsoft Office Specialist (certification:wBYTS-2FNp)